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Free Express Shipping Australia Wide Orders Over $50 | International Orders Over $150

FAQ

How much is shipping?
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Shipping is free within Australia for all orders $50 and over. Orders under $50 will be charged $10 flat fee shipping.

International shipping is free for orders over $150. Orders under $150 will be charged a flat fee of $30.

How long does it take to process my order?
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Order processing time is dependent on the item you are buying (i.e. In Stock, Personalised, Pre-Order, Made To Order).

In Stock: We have these items in house and they are ready to be processed and shipped to you in 1-2 business days.

Personalised: Our jewellers need to craft the item especially for you. These are the personalised engraving orders. Please allow 3-5 business days for your jewellery to be made and sent out to you.

Pre-Order: We don’t have these items in house yet but they are coming soon. Follow the estimated shipping date on the product page as your guide.

Made To Order: 3-6 weeks.

Orders are only processed on Monday – Friday. We do not process orders on weekends or public holidays.

Where is my order?
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A confirmation email with a tracking number will be sent to you once your order has been dispatched. You can keep track of your parcel activity by logging into your MILA MELA account or via the 'Track Order' button on your confirmation email.

What happens when I order a mix of In Stock, Personalised, Pre-Order items, Made To Order Items?
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When you are ordering multiple types of items, your order can be shipped on the latest date, with all your items consolidated in one order.

Can I update or cancel my order?
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We can only update or cancel your order if it hasn’t been processed or packaged. We also cannot update or cancel Personalised or Made-to-Order items as they are already being processed. As soon as you can, please email care@milamela.com with your order number and details of the changes you’d like to make to your order.

How long does shipping take?
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Please note due to Covid shipping might be delayed especially for International orders.

We currently use AusPost for all AU and International orders. Estimated shipping timelines are listed below. Please bear in mind that there may be slight differences depending on your postcode:

AU Standard Shipping: 3 – 5 business days

AU Express Shipping: 1 – 3 business days

International Shipping: 5 - 10 business days

Will I be charged duties or taxes?
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There may be duties or taxes incurred by your order that you are responsible for. Mila Mela does not include these fees in our final prices. Duties and taxes are determined by the final destination. Please contact your local custom’s office for details on how duties and taxes are calculated and paid.